|
|||||||
|
|
|
         |
|
"Thanks for your caring, compassionate and skilled practice. I am hopeful that I will be able to smile once again. Your willingness to see me right away...followed by your delivery of 'state of the art' dental services was the first 'wow' I had. The fact that Dr. Higgins called-not just once but three times!-blew me away. Only the finest doctors care that much. I cannot thank all of you enough." "My mom was admitted to the hospital on July 8th with pericarditis related to her lupus. She is now a resident at William Hill Manor for 20 days for physical therapy. The reason I am writing this note is to tell you the funny episode about her teeth. Upon admission, the nurse gave her a denture cup for her teeth. My Mom said, 'What am I going to do with that?' The nurse said, 'It's for your false teeth.' Mom told them, 'I don't have false teeth! I have a good dentist and these are my own teeth! In fact, I have all of my own teeth.' And you know, before the nurse would believe her, she looked up and down in her mouth. Then the nurse said, 'I just can't get over it!' I wanted to know how proud mom was of her dental care and her teeth!" "The Invisalign braces are everything they advertise. No one knows I have them in. I have had to point them out to friends and even remove them. Before they notice the difference. The first week the trays were uncomfortable and my teeth hurt, but nothing severe. Each time I put in a new tray, they are tight for about 30 minutes and then I forget they're in place. It is only about 6 weeks and I can see movement of the crooked teeth and the space between my front teeth is less as well. I've stopped snacking between meals because I don't want to take out the trays, brush, floss and return the trays. A healthy way to lose weight. I attended a formal dinner dance wearing my Invisalign trays and felt very comfortable that no one was aware I had braces on." "We live in a service nation. The majority of businesses perform services. So, it should not be difficult to find good service, right? Then why is it that the only provider of consistently high quality service in my life comes courtesy of - my dentist? I spend so much money day in and day out but only have high praise for the notorious purveyor of pain - my dentist? Could it be the personal touch like the appointment reminder postcard and call? Or maybe it's the pleasant receptionist and the clean cheery decorum. Could it be that my dentist, Dr Higgins, comes to the waiting room and escorts me into a room with a large bay window overlooking a beautiful garden? Maybe it's the ceiling-mounted TV showing nature scenes and playing Aaron Copeland music. Yes, all these things help ease me into the chair but what keeps me there? (It used to take restraining devices.) It is simple; my dentist provides superior customer service, such as glasses to protect my eyes, lip balm to keep my lips from drying and cracking, a topical anesthetic before sticking the needle in my gums; all the while she asks about my comfort. She is gentle. She keeps interesting conversation going without asking me questions that I am physically unable to answer. When the procedures end, Dr Higgins asks how I feel and offers an over-the-counter pain reliever. I then receive a goody bag with toothpaste, dental floss, a toothbrush, and a small bottle of mouthwash. Yes, I know I'm paying for it, but she knows I now have quality products on hand (no excuse for not flossing). She concludes my appointment by walking me up to the receptionist where I set up my next appointment. There is nothing cut-rate about the service and the price does reflect the higher than average service. I have no problem paying a little extra for quality care. Dr Higgins has a beautiful office, provides the personal touch, and uses state-of-the-art materials and techniques. But the clincher is that she has gained my trust. Her focus is on customer care. By combining quality work with genuine customer concern, she has turned me into a loyal customer. But you know what really convinced me that she cares about her patients? A week after I had two crowns put in, she called my home to see how I was doing before leaving on her vacation. She was concerned that my crowns may need some minor adjustments and I might experience some discomfort. She didn't want to go out of town without knowing one of her customers was doing fine. That is customer service!" |
|
 |
|
|
 |
|
Smiles by Holsinger & Higgins
Copyright© 2003-2004 Smiles by Holsinger & Higgins - All rights reserved. Please read our Terms of Use and our Privacy Policy. |